At Tarun Jewellers, we strive to deliver high-quality jewellery to our customers. However, if you are not completely satisfied with your purchase, we’re here to help.

📦 1. Return Eligibility

You may request a return if:

  • The product is damaged or defective
  • You received the wrong item
  • The product is unused and in original condition

👉 Return request must be raised within 3 days of delivery

❌ 2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items without original packaging
  • Customized or special-order jewellery
  • Minor color/appearance variation due to photography

🔄 3. Return Process

To initiate a return:

  1. Contact us via email or phone
  2. Share order details and product images
  3. Our team will verify and approve the request
  4. Ship the product back as instructed

💰 4. Refund Policy

  • Once the returned item is received and inspected, refund will be processed
  • Refund will be issued to the original payment method
  • Processing time: 5–7 working days

🚚 5. Shipping Charges

  • Return shipping charges may be borne by the customer
  • In case of damaged/wrong product, we will cover the shipping cost

🔁 6. Exchange Policy

  • Exchange is allowed only for defective or damaged products
  • Subject to stock availability

⚠️ 7. Important Note

Please record an unboxing video while opening the package.
This helps us verify any damage or missing items quickly.

📞 8. Contact Us

For returns or refund queries:

Tarun Jewellers
📍 Shop No. 25, Huda Market, Sector-7
Faridabad, Haryana – 121006, India
📞 +91 9990032798
📧 tkjain01@gmail.com